Policies and Procedures

Policies and procedures

Ascension Performance employees pride themselves on their professionalism and client care, and as such are all Certified Massage Therapists, and part of the CAMTC (California Massage Therapy Council). We will therefore ensure that all sessions are carried out in a professional manner, which includes our code of conduct and behavior. Confidentiality will always be upheld, and we request that our clients are open and honest with us to provide the most optimal and safest treatment for you.

Our therapists will always stay within their Scope of Practice as a Certified Massage Therapist, and will therefore never diagnose any conditions or prescribe any medication. Our therapists will always refer you on should they feel this is the best course of action for you.

At the start of your first session with us we will require you to sign an Informed Consent, as well as provide a necessary medical history. Any changes to your medical history must be updated with your practitioner before your session starts.

Payment for any service is due by the end of the day when your session is scheduled. Payments can be made ahead of time, at the time of the session or sent electronically afterwards, but must be paid in full by midnight that day. Payment can be via Cash, Venmo or via the website booking system.

We have a strict 24-hour cancellation policy. If you need to cancel or re-arrange your session then please get in contact as soon as possible - should this be within 24-hours of your scheduled appointment then you will be charged 50% of your session cost.

Any requests for services outside of the professional boundaries or inappropriate behavior, will result in immediate termination of the session, and without any option for rescheduling, and will be reported to the necessary authorities.